Refund policy

Return & Refund Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Include proof of purchase or order number.

Non-Returnable Items

Some items cannot be returned, including:

  • Products that have been used or damaged after delivery.
  • Discounted or sale items.
  • Gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: 

clickora.shop6@gmail.com